Fire Protection Made Simple with ServiceTrade
ServiceTrade is one of the industry’s most reliable, efficient, and user friendly platforms there is to offer. From the initial scheduling of the appointment to final feedback, ServiceTrade provides the customer the ultimate accessibility features for your next fire protection service.
At Fire Protection Team, we strive to provide the highest quality service to each and every one of our clients. Our goal is to not just meet your expectations but we want to go above and beyond to exceed them. Providing our customers ServiceTrade is one way we like to show that.
If you’re looking for an up-to-date, mobile field service service with many added benefits like the following, ServiceTrade is the perfect solution for you .
- Instantly schedule services
- The support of an incisive inspection
- Electronic service reports
- Real-time quotes
- Photos of deficiencies
- Speedy updates of your fire protection systems
Have questions about how Fire Protection Team is using ServiceTrade to provide better fire protection services for your CT or NH area company? Fill out our contact form to learn more.
ServiceTrade and How it Helps You
Quality Information, Informed Decisions
Fire Protection Team provides more information and better service to our customers before, during, and after service because we use ServiceTrade.
ServiceTrade gives FPT customers:
- Concise, digital reporting with photos, clear typed comments, videos, and audio notes to give the customer everything they need
- Immediate accessibility to electronic records of the completed services along with the system status
- Detailed and accurate information to make important and crucial fire protection system maintenance decisions
To check-in and check-out of each service, our technicians will use smartphones and tablets as tools to confirm each appointment. Upon their discoveries, they will use photos, videos, audio notes, and digital comments to what services occurred as well as what was discovered.
Want to see what the technician sees? You can! Because ServiceTrade applications are used on site, our customers have the ability to virtually look in on the project. The days of illegible and inefficient processes such as carbon copy forms are over and have been replaced with clearly detailed digital records.
ServiceTrade comes equipped with a work validation tools, providing full responsibility for our technician’s time associated with your services. When technicians are on their way, arrive, and have complete their work, everything is automatically tracked for each service call. GPS tracking enables our office staff to confirm that the technicians are at the right place at the right time.
Before signing the work acknowledgement report, customers will see a full set of documents, photos, and notes. This is to ensure the customer that they are made fully aware of what has been completed. That signature is stored with the other rich media from the job.
All of this documentation is summarized in a single report that is emailed to the customer and stored in the ServiceTrade platform permanently for future reference. If you would like to save your document, these can be simply saved as a PDF as well as promptly printed for your personal records.
Enjoy Faster Repairs
Quicker repairs mean that your essential life safety systems will be fully operational and compliant. With ServiceTrade, we will instantly alert you when deficiencies are found in your equipment. This will give you the ability to approve the work order to ensure a quick turn-around for the necessary repairs to be finished.
Avoid Compliance Issues
Customers are provided an extensive, detailed history of all of the work performed in your building. Photographs and audio memos give you in-depth reporting or repair history, deficiency repairs, and completed work. Having all of this accessible information will allow you to maintain proper compliance to fire and building codes on the state and local level.
Receive Automated Quotes
If our technicians find deficiencies when they service your building, we will immediately provide a quote that thoroughly documents the necessary repairs. In addition to that, we will attach any applicable pictures to that e-mail so you can easily review and approve the recommended services with just the click of a button. Once the repair service suggestions have been approved, ServiceTrade transforms that quote into a job that is ready to be scheduled.
Schedule Your Fire Protection Services Today
Learn all the benefits of choosing Fire Protection Team as your trusted fire protection company in the Connecticut and New Hampshire. We provide a complete range of services, including:
- Fire sprinkler systems
- Fire alarm systems
- Fire extinguishers
- Fire pumps
- Backflow preventers
- Emergency lighting
- New construction
- And more
If you are located in Connecticut or New Hampshire and would like to know more? Give us a call today in order to speak with one of our experienced fire safety professionals and learn why industry-leading businesses and government consistently endorse the services at Fire Protection Team.
Contact us online to schedule an appointment.