Alarm System Monitoring
A Central Station Monitoring facility is staffed by trained operators to respond to any incoming signal, 24 hours a day, 7 days a week. Depending on the signal (alarm or trouble), the operator will notify the proper authorities, Police and/or Fire Department, of the alarm at your facility, then begin contacting an authorized person listed on the emergency contact list.
All changes to your account must be received in writing. This includes changes to the existing emergency contact list and adding or modifying any special instructions. In the event that your Fire Protection System is modified in any manner like devices are added or removed, please provide us with an updated copy of the current devices list and/or zone list so our records are current and we are able to provide a better response when receiving signals.
Central Station Monitoring facilities are certified by various independent agencies. In the US, Underwriters Laboratories (UL) and FM Approved (FM) provide inspection and certification of Central Station Monitoring facilities.